Revocation Instruction (consumers only)
You have the right to revoke this contract within fourteen days without the need to state reasons.
Consequences of revocation
The deadline for revocation is fourteen days from the date on which you or a third party nominated by you (who is not the carrier) have/has taken possession of the goods.
In order to exercise your right of revocation, you must inform us,
11C Tanfield Lea North Industrial Estate
of your decision to revoke this contract by means of an unambiguous declaration (e.g. sent by postal letter, fax or e-Mail). You may use the attached specimen revocation form for this purpose, although this is not essential.
The deadline for revocation is met if you send notification of your intention to exercise your right of revocation before the deadline for revocation expires.
If you revoke this contract, we must refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred because you requested a method of delivery different to the cheapest means of standard delivery offered by us), without delay, although at the latest within fourteen days from the date on which we received notification of your intention to revoke this contract. We shall deploy the same method of payment to make this repayment as the one used by you for the original transaction, unless something is expressly agreed with you to the contrary. You will not be charged fees for this refund of payment under any circumstances.
We can refuse to refund the payment until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever is the earlier date.
You must return or hand back the goods to us without delay, although at the latest within fourteen days from the date on which you notify us of your intention to revoke this contract. The deadline is met if you send the goods before the deadline of fourteen days expires. You bear the direct costs of returning the goods. You must recompense us for any loss of value in the goods only if this loss of value is attributable to unnecessary handling beyond a normal inspection of the quality, properties and proper functioning of the goods.
Please note: We are hoping for your understanding that we can only process returned packages or envelopes that are sent as stamped package or envelope. We are happy to refund to you the postage in advance if we have to pay the return costs. Please avoid damage and contamination of the product. If you cannot send back the product in its original package, please, make sure to send it back in a suitable packaging so that any transport damages can be avoided. The above procedures are not a prerequisite for the effective exercise of the right of withdrawal.
Sample Withdrawal Form