Returns

30-days return policy

If our product does not meet with your requirements kindly contact our customer service department.
In most cases we can resolve your concerns quickly and efficiently.

Should you wish to return your product, you may do so within 30 days upon receipt thereof.

How can I return items?

Please note for the following steps:

1. Contact us

Send us an e-mail to uk@dte-systems.com with your name and order number. We'll log your request and send you the return forms.

2. Complete the return form

Please fill out our return form, email it back to us and also include a copy in the returning parcel.

3. Send the parcel

Send the parcel to the address in our email, once we receive the parcel, we will process it asap and your monies will be paid back timeously. Please note that we do not reimburse shipping costs.

Is everything correct, we will reimburse the purchase price within a few days.
If you still have questions about your return, please contact our customer service department.

We will gladly assist you!