Returns

60-days return policy

Return packagesReturn packages
If our product does not meet with your requirements, kindly contact our customer service department. In most cases, we can resolve your concerns quickly and efficiently. If you wish to return your product, you can do so within 60 days of receipt of the goods. For returning from Germany and Austria, we pay the shipping costs.

How can I return products?

  • We do not provide return shipping labels for returns from abroad. Therefore, the return shipment must be borne at your own expense.

  • You can return the goods to any local parcel service. We do not refund express shipping!

  • Likewise, the amount will not be refunded if the shipping price exceeds the value of the product. Please note that the package must be declared to customs. If you have any questions, please contact our customer service [email protected]
Please send your package to
DTE Systems
- Retouren -
Marie-von-Linden-Straße 23
45665 Recklinghausen
Deutschland

If everything is correct, we will reimburse the purchase price within a few days.


Questions about returning itemsQuestions about returning items
Still have questions about your return? Please contact our customer service.

Phone: 0800 - 77 111 88
Mon - Fri 8.30 AM to 5.00 PM | Sat 8.30 AM to 1.30 PM

We will gladly assist you!

60-days return policy

If our product does not meet with your requirements kindly contact our customer service department. In most cases, we can resolve your concerns quickly and efficiently. 

Should you wish to return your product, you may do so within 60 days upon receipt thereof. For returning from Germany and Austria, we pay the shipping costs.

How can I return items?

Please note the following steps:

1. Open the return form

As a registered user, you sign in to your account. Under "My Account" on "Returns" you find the returns form.
As an unregistered user/guest use this link to open the return form 

2. Complete the return form

Please fill out our return form, email it back to us and also include a copy in the returning parcel.

3. Send the parcel

Send the parcel to the address in our email, once we receive the parcel, we will process and provide a refund.  Please note that shipping cost cannot be reimbursed for international shipping.

Is everything correct, we will reimburse the purchase price within a few days.
Still have questions about your return, please contact our customer service. 

We will gladly assist you!

we will process and provide a refund.